5 Best Voice AI Tools for Small Business Calls

Across the U.S., small businesses are using voice AI tools to handle customer calls more efficiently. These tools reduce costs, save time, and improve customer service by automating routine tasks. Here are five standout options:

• Supafunnel: AI-powered voice agents with natural language processing for personalized customer interactions. Custom pricing.

• Emitrr: Combines voice AI with SMS and chat automation. Pricing starts at $42/month for 500 messages.

• Voicing.AI: Offers human-like voices, multilingual support, and sentiment analysis. Custom pricing.

• Lindy: No-code platform for creating voice assistants. Pro plan starts at $49.99/month.

• PolyAI: Enterprise-grade voice assistants with advanced natural language understanding. Custom pricing.

Quick Comparison

Voice AI tools are changing how small businesses handle calls, saving costs and improving customer satisfaction. Consider your needs, budget, and growth goals to pick the right one.

AI Voice Agents for Small Businesses: Save Time, Boost Service, Grow Smarter

1. Supafunnel

Supafunnel offers AI-powered voice agents designed to handle calls for small businesses. By combining advanced natural language processing (NLP) and text-to-speech technology, it creates lifelike interactions that help businesses automate routine phone tasks without losing the personal touch.

Features

One of Supafunnel's standout features is its ability to understand context. This means the AI can reference customer history and deliver personalized conversations. Instead of relying on rigid scripts, it interprets customer intent and even picks up on emotional cues, thanks to its sophisticated natural language understanding.

When a situation requires human intervention, the platform ensures a smooth handoff. Calls are transferred in real time to human agents, complete with the full conversation history. This eliminates the frustration of customers having to repeat themselves.

Supafunnel also integrates seamlessly with popular business tools like Salesforce, HubSpot, reservation management systems, and real estate data APIs. On top of that, it includes call monitoring and security features to block spam or fraudulent calls using its language understanding capabilities.

Benefits

Supafunnel delivers measurable results for businesses. For instance, an iGaming company saw a dramatic improvement in efficiency. Maria Schembri, CRM Manager, shared:

"Supafunnel now manages 75% of our customer inquiries, reserving live agents for complex issues".

The platform is also ideal for businesses looking to expand their customer support hours. Guzzle, a company needing round-the-clock service, experienced quick results. Mike Marmiom, CTO at Guzzle, noted:

"We narrowed down on Supafunnel after comparing several other providers. We went from 24/5 to 24/7 with 5 languages within 3 weeks!".

Additionally, its multilingual capabilities allow small businesses to provide excellent service in multiple languages without hiring specialized staff.

Pricing

Supafunnel uses a custom pricing model tailored to each business's needs. Instead of offering fixed packages, they provide consultations to determine the best features and costs for each client. This ensures businesses only pay for what they actually need.

Scalability

Supafunnel's architecture supports businesses as they grow. It can handle increased call volumes during peak times without compromising response quality. This scalability makes it easier for small businesses to extend their support hours and manage growth.

The platform also takes a hands-on approach to service. As businesses evolve, Supafunnel adapts to meet more complex requirements. Daneil Fisher, COO at Fisher Real Estate, praised their approach:

"I highly recommend Supafunnel for any conversational AI-related work. Supafunnel started and completed the project with all due cares and quick enough".

With 24/7 support and global reach, Supafunnel ensures consistent performance no matter the location or time zone, making it a reliable choice for businesses aiming to expand their operations.

Next, we’ll take a closer look at another tool designed to enhance small business call management.

2. Emitrr

Emitrr combines voice AI with SMS, voicemail, and chat automation, making it a valuable tool for service-oriented businesses like healthcare providers, home services, and local enterprises that rely on appointments and customer feedback. Here's a closer look at what it offers.

Features

Emitrr is packed with features to streamline communication. It uses intelligent call handling to transcribe voicemails, extract important details, and send pre-recorded messages during peak times. Its two-way messaging system ensures that customers who call after business hours still receive helpful SMS replies, complete with appointment links.

The platform integrates with over 500 tools, including CRMs, Google My Business, and VoIP systems. It also offers dedicated VoIP phone solutions, enabling businesses to manage all calls from one centralized system.

Benefits

Emitrr simplifies inquiries and appointment scheduling, improving response times and customer interactions. Its multi-channel approach lets customers choose their preferred communication method - whether voice or text - while automated follow-ups help enhance the business's reputation and gather valuable feedback.

One Software Advice reviewer shared their experience:

"Emitrr is amazing, it helps with our multiple companies and is so user friendly. Anytime we have a problem and reach out the team is super responsive."

With high ratings of 4.8/5 on Capterra and 4.7/5 on G2, Emitrr has proven to be a reliable solution for businesses of all sizes.

Pricing

Emitrr uses a message-based pricing structure. The Standard plan starts at $42/month for 500 messages, scaling up to $1,820 for 100,000 messages. The Pro plan begins at $45/month, reaching $1,960 for higher volumes. VoIP plans are available starting at $20 per user annually or $25 monthly, with healthcare plans incurring an additional $200/month.

Scalability

Emitrr is designed to grow with your business. It adjusts to increased messaging and call volumes, and its extensive integrations make it easy to support expanding operations.

3. Voicing.AI

Voicing.AI is a voice AI platform designed to bring a touch of emotional intelligence to small business call operations. Unlike standard AI chatbots, it offers natural, human-like voices, making it a great option for businesses that want to automate customer interactions while keeping a personal feel.

Features

Voicing.AI provides a full range of voice AI tools for both inbound and outbound call automation. Its proactive voice agents can handle tasks like confirming appointments, sharing updates, and addressing routine inquiries - all without human involvement. The platform also supports 24/7 multilingual capabilities, with real-time language switching across more than 30 languages. This ensures businesses can cater to a diverse customer base at any time.

Integration is seamless with existing CRM systems and helpdesk software. Its advanced sentiment analysis evaluates tone and pauses to understand customer emotions, allowing responses to adapt in real time. Voicing.AI also supports custom language models and includes enterprise guardrails to ensure that conversations stay aligned with brand guidelines and industry regulations. On top of that, the platform is equipped with strong security measures to meet industry compliance standards.

These features combine to deliver meaningful operational improvements, as outlined below.

Benefits

For small businesses, Voicing.AI offers a way to handle high call volumes efficiently, enabling them to scale customer service without increasing costs proportionally. Automated outbound calls can improve lead conversion rates and reduce call handling times by up to 70%. Its omnichannel support centralizes communication across multiple platforms, freeing up human agents to focus on more complex issues while automation takes care of repetitive tasks.

The platform’s ability to understand and respond to emotions ensures that customer interactions feel personal and contextual. This balance allows small businesses to maintain their reputation for warm, personalized service while achieving the efficiency typically associated with larger enterprises.

Pricing

Voicing.AI uses a customized pricing model based on each business's specific needs and call volumes. While exact pricing details aren't publicly shared, this approach allows businesses to pay only for the features they require. Whether it's basic call handling or advanced options like custom voice personalities and compliance with industry-specific regulations, the pricing structure is designed to be flexible and scalable.

Scalability

Voicing.AI is designed to grow alongside your business. Its custom action pathways and flexible integrations make it easy to adapt to changing needs without requiring a complete system overhaul. With the demand for voice AI expanding rapidly, Voicing.AI positions small businesses to scale efficiently while maintaining high-quality customer service.

4. Lindy

Lindy is a no-code AI agent platform designed to help small businesses create voice assistants without needing technical skills. Its primary focus is automating phone calls while integrating seamlessly with existing business tools, making call operations more efficient.

Features

Lindy offers a range of features to simplify communication and automation. It provides inbound and outbound call automation that adapts to conversations in real time, with the ability to escalate calls to human agents when necessary. From one dashboard, businesses can manage SMS, email, and voice communication. Additionally, Lindy allows users to add local phone numbers with real area codes across the US and Canada, helping businesses establish a regional presence that builds customer trust.

One standout feature is its no-code visual builder, which uses a drag-and-drop interface, enabling anyone to create AI agents without programming knowledge. The platform also supports multi-agent collaboration, allowing seamless task distribution and context sharing. By connecting to knowledge bases, Lindy ensures accurate responses by sourcing information from internal documentation.

Lindy integrates with over 4,000 tools, including Salesforce, Gmail, Google Sheets, and Slack. It supports multiple AI models, such as GPT-4, Claude, and Gemini, ensuring agents maintain context across interactions. On the security front, Lindy complies with SOC2, HIPAA, and PIPEDA standards and uses AES-256 encryption, ensuring data is well-protected.

Benefits

Small businesses using Lindy report notable improvements in efficiency. The platform can cut operational costs by 60% and reduce manpower needs by 90%. Additionally, businesses have seen a 27% increase in customer satisfaction scores. Lindy automates up to 80% of customer interactions, allowing human agents to focus on tasks that require more personal attention.

The platform is particularly effective at handling routine tasks like appointment scheduling, answering FAQs, and lead qualification. For example, by connecting with tools like Google Calendar or Outlook, Lindy can automatically suggest available time slots, reschedule appointments when necessary, and send follow-up messages. This ensures consistent customer service, even outside regular business hours.

"Great to help solo founder automate time-wasting tasks" - Milo P., CEO, Design

"We love Lindy. This tool will be useful at our company for many years to come." - John Kountouris, Brilliant Microschools

Pricing

Lindy offers a tiered pricing model to accommodate businesses of different sizes.

• The free plan includes 400 credits per month, supporting up to 400 tasks and a knowledge base of 1 million characters.

• The Pro plan, starting at $49.99 per month, provides 5,000 credits, supports up to 50,000 tasks, includes 30 monthly phone calls, and offers a knowledge base of 20 million characters.

• For growing businesses, the Business plan starts at $299.99 per month, offering 30,000 credits, unlimited phone calls, support for 30+ languages, and priority customer support.

Voice features come with additional costs: $10 per phone number and per-minute usage fees (approximately $0.19 per minute with GPT-4o). Credit costs are approximately 1 cent per simple task and 10 cents for tasks requiring complex model usage.

Scalability

Lindy's no-code design makes it a flexible solution for small businesses. Its credit system and extensive integration options allow the platform to scale alongside a business's needs. Automated workflows across calls, SMS, and email run effortlessly, while the visual builder lets businesses update and expand their AI agents as requirements evolve.

With support for multiple languages and connections to thousands of business tools, Lindy is well-suited for companies looking to grow their reach. Stay tuned for more voice AI solutions in the next section.

5. PolyAI

PolyAI offers voice assistants designed to handle customer service at an enterprise level. While primarily aimed at large organizations, its advanced features can also cater to small businesses seeking sophisticated call management solutions.

Features

PolyAI supports over 45 languages, making it a versatile choice for businesses with diverse customer bases. Its proprietary natural language understanding (NLU) model ensures that even complex customer interactions are handled with precision.

The platform includes smart interruption handling, which allows conversations to flow naturally, and its speech synthesis technology ensures responses sound engaging and lifelike. This keeps customers attentive and satisfied throughout their calls.

Managers can leverage real-time analytics through customizable dashboards to track metrics like call resolution rates, customer satisfaction, and conversation trends. When a call needs to be escalated, PolyAI seamlessly transfers it to a human agent, complete with the full conversation context for a smooth handoff.

PolyAI also integrates with existing business systems and includes compliance tools that are crucial for industries with strict data protection requirements, such as healthcare, finance, and legal services. These features make it a powerful option for businesses needing secure and efficient call automation.

Benefits

PolyAI helps small businesses automate repetitive tasks such as answering FAQs, booking appointments, gathering customer feedback, and even processing payments. Its ability to manage high call volumes ensures consistent service quality during busy periods without the need for extra staff.

The platform is available 24/7, providing immediate assistance to customers at any time. Its multilingual capabilities open doors for businesses to expand into new markets without worrying about language barriers. These tools help raise the efficiency and effectiveness of small business call operations.

Pricing

PolyAI uses a custom pricing model based on factors like call volume and specific business needs. Pricing details aren’t publicly disclosed, as the platform primarily targets enterprise clients. Small businesses interested in the solution can reach out to PolyAI’s sales team for a customized quote.

Scalability

Built with enterprise-level infrastructure, PolyAI can scale effortlessly as a business grows, handling increasing call volumes without compromising performance. However, it focuses exclusively on inbound call automation, which may not suit businesses requiring outbound call handling. Additionally, its range of third-party integrations is somewhat limited compared to other platforms.

While PolyAI is best known for serving large enterprises, its advanced capabilities and scalability make it a strong option for small businesses aiming to streamline their call operations.

Advantages and Disadvantages

Each tool reviewed earlier brings its own set of strengths and challenges, catering to different aspects of small business call operations. By understanding these trade-offs, you can choose the tool that aligns best with your business needs and budget. Below, we break down the key takeaways and provide a summary table for quick comparison.

Supafunnel stands out with its fully customized voice AI solutions, particularly for industries like healthcare, hospitality, and real estate. It offers conversational AI development and custom automation for personalized customer interactions. However, its pricing isn’t readily available, requiring direct consultation - a potential drawback for businesses focused on strict budget planning.

Emitrr is a budget-friendly option that has earned high user ratings - 4.8/5 on Capterra and 4.7/5 on G2. It effectively combines automation, intelligence, and integration, making it a solid choice for small to medium-sized businesses. That said, it may not offer the advanced features required for businesses looking to scale quickly.

Lindy provides call automation through its Pro plan at $49.99/month, managing tasks like lead qualification, support ticket resolution, and system updates. Its efficiency and scalability make it appealing to growing businesses. However, its developer-centered design might feel overwhelming for those without technical expertise.

These comparisons offer a clear view of what each tool brings to the table, helping you decide based on your priorities.

AI adoption is proving to be a game-changer for small and medium-sized businesses. A staggering 91% of SMBs using AI report increased revenue, and customer service costs are projected to drop by 32% thanks to AI-powered systems. Interestingly, most small businesses spend less than $50 per month on AI tools, saving business owners an average of 13 hours per week. Moreover, by 2025, 80% of companies are expected to use or plan to implement AI chatbots for customer service.

For those seeking cost-effective solutions, Emitrr offers immediate value. If you need industry-specific customization, Supafunnel is a strong contender. And for businesses aiming to scale efficiently, Lindy provides robust automation capabilities.

Final Thoughts

Selecting the best voice AI tool for your small business comes down to pinpointing your specific needs, understanding your technical capabilities, and aligning with your growth goals. Consider this: 63% of service professionals report faster customer service using AI, 80% of routine inquiries are now handled by AI chatbots, and businesses leveraging AI for repetitive tasks free up 40% more time for high-value activities. These numbers highlight the transformative potential of AI tools and set the stage for evaluating the standout solutions mentioned earlier.

For businesses seeking industry-specific solutions, Supafunnel shines with its customized approach tailored to sectors like healthcare, hospitality, and real estate. Its multilingual support is a game-changer for improving customer satisfaction. Meanwhile, Lindy is an excellent choice for growing businesses, offering a $49.99/month Pro plan that delivers robust functionality. As Flo Crivello, Founder and CEO of Lindy, explains:

"Lindy is the best AI voice agent in the market. It can handle real phone calls, qualify leads, update databases, and send Slack alerts, all without code. It sounds human, works out-of-the-box, and automates entire workflows without constant supervision".

Sam Ward from Enate adds a critical perspective:

"Don't just evaluate the upfront cost of the AI tool. Consider ongoing expenses, including maintenance, training, support, and any additional credits you might need - these can really rack up. Make sure that the ROI justifies the total investment".

Starting with a pilot program is a smart way to test the tool’s capabilities before committing to full-scale implementation. Ultimately, adopting voice AI is about finding a solution that matches your business's unique needs and future aspirations.

FAQs

What’s the best way for small businesses to choose a voice AI tool that fits their needs and budget?

Small businesses looking to pick the right voice AI tool should start by pinpointing their exact needs. Are you aiming to enhance customer support, automate phone calls, or drive lead generation? Knowing your goals will help narrow down the options.

Next, explore tools that offer flexible pricing plans, including budget-friendly or even free versions tailored for smaller businesses. Pay close attention to features like user-friendliness, integration with your existing systems, and the quality of customer support.

Don’t skip the research phase - read user reviews, dive into success stories, and check the vendor’s reputation. It’s also crucial to ensure the tool fits your industry’s specific needs and strikes the right balance between cost and functionality, so it aligns with both your budget and business objectives.

What are the main advantages of using voice AI tools for customer service in small businesses?

Voice AI tools bring big advantages for small businesses aiming to improve customer service. By handling routine tasks like answering FAQs or scheduling appointments, these tools cut down wait times and free up human agents to tackle more complicated issues. The result? Better efficiency and happier customers.

Another perk is their round-the-clock availability. Customers can get help anytime, even in the middle of the night or on weekends. Plus, these tools can analyze customer interactions to uncover useful insights, fine-tune service quality, and even assist agents in real-time during calls. All of this helps small businesses run smoother and provide a more satisfying experience for their customers.

How does Supafunnel use voice AI to support multilingual customer interactions?

Supafunnel uses voice AI technology to make multilingual support easier than ever. By combining real-time speech recognition, machine learning, and automated translation, it ensures that businesses can communicate effortlessly with customers, no matter what language they speak.

With its ability to support multiple languages and offer customizable features, Supafunnel helps businesses meet the needs of a diverse customer base - without having to hire extra language-specific agents. This approach not only streamlines operations but also elevates the customer experience by providing responses that are accurate, timely, and tailored to individual needs.