Fully Customizable
No hidden costs
No coding required
About the Client
The client is a large, multi-specialty hospital chain, operating a network of 10 hospitals and 25 outpatient clinics across metropolitan cities. They offer a range of healthcare services, from outpatient care to specialized treatments. The hospital sought to provide excellent patient care, improve operational efficiency and enhance the patient experience by integrating AI agents into their workflow.
Challenges
The hospital management faced a range of operational challenges
Objectives
Automate appointment scheduling and patient reminders
Provide 24/7 patient support, reducing response times
Reduce operational costs by minimizing human dependency
Support Multiple Languages
Eliminate long call queue, reduce wait times and enhance patient experience
Automate patient reminders for appointments, treatments and follow-ups
Solution
The hospital partnered with Supafunnel to implement Voice AI agents capable of handling various aspects of patient interaction and operations.
Outcome
The adoption of AI agents resulted in measurable improvements across various operational and patient care metrics:
The hospital achieved a 55% reduction in operational costs by decreasing reliance on human agents for routine tasks and minimizing the need for additional staff.
Patient satisfaction scores improved by 35% as a result of faster response times, personalized communication, and proactive patient engagement.
Automation of appointment scheduling, follow-ups, and call routing increased overall operational efficiency by 75%.
The AI agents supported 12 languages which bridged communication gaps with non-English speaking patients, further enhancing the patient experience.
The AI agents reduced call center wait times by 60%, significantly improving patient support and reducing frustration.
Appointment reminders and follow-up messages sent by AI agents contributed to a 30% reduction in missed appointments.
